Professional Experience

Led the design and delivery of the North America Store Manager training program, supporting 10,000 stores with a focus on team development and operational excellence, while successfully adapting and scaling the program for international markets. Collaborated with external vendor to design and implement avatar-based training, which led to an 80% increase in learner confidence and a 75% improvement in competence during coaching and performance conversations. Partnered with Operations and Support teams to establish standards for prioritizing and evaluating training programs in alignment with business objectives. Developed an iterative process using data analytics and cross-functional feedback to continuously update training programs, resulting in a portfolio with 85% business-critical updates and 15% learner-driven enhancements.

Collaborated with Operations and HR Business Partners to assess needs and design development programs for management and leadership teams in manufacturing and logistics, during a period of 40% headcount growth, focusing on identifying and developing new leaders, balancing span of control, and enhancing leadership capacity and capability. Designed and implemented onboarding program and experiences for newly hired and promoted leaders, enabling them to lead their teams effectively within 90 days, achieving a 72% retention rate for new leaders. Directed the talent management cycle for Luxottica North America’s leadership teams across four manufacturing facilities, logistics, and after-sales teams, partnering with the International Talent Center of Excellence to identify top talent and create targeted training experiences that accelerated their development. Partnered with the Employee Insights and Employee Culture teams to conduct bi-annual engagement surveys, analyze feedback, and implement action plans, resulting in 80% participation and a 43% increase in engagement levels.

Managed the scheduling, delivery, and evaluation of professional development and new leadership training programs, while reporting and monitoring monthly course enrollments, completions, and evaluations. Partnered with Legal and Transportation Safety to oversee the compliance training program, and assessed the effectiveness of instructor-led training, providing regular feedback to staff and business partners to enhance engagement.

Responsible for the pilot and implementation of an Authority-wide onboarding program designed to increase retention and employee engagement. Partner with the Strategic Training team to redesign new employee orientation to create a welcoming and interactive experience. Coach managers and team leaders to strengthen skills in emotional intelligence, conflict resolution, and team cohesion. Serve as a consultant for teams and individuals to establish goals and create actionable plans in alignment with the Authority’s strategic plan. Create and facilitate communities of practice for administrative staff, managers, supervisors, and emerging leaders to have position specific discussions and development opportunities. 

Responsible for designing the curriculum for the Human Services Agency leadership training and development program for managers, supervisors, and leaders at any level. Developed and implemented strategies to engage employees and reduce turnover from 40% to 20%. As the lead for agency training, I provided input for tactics, methods, and tools to be used for special projects to support the strategic direction and departmental objectives. Served as project manager for a Lean Six Sigma process improvement project to receive my green belt certification.

As the head of the training team, I managed a team of 8 subject matter experts and 13 facilitators to develop and deliver learning programs for Field Operations, Sales, and Administration departments. I created and deployed a technician apprenticeship program for installation and repair of telephone, internet, and cable television services over copper, hybrid fiber-coaxial, and fiber optic platforms. As the LMS administrator, I lead the adoption and transition of a legacy training system to a new provider. I also managed, developed, and administered content for Hargray University. I lead the development and maintenance of a course library of instructor-led materials to be accessed online for just-in-time learning. In alignment with the organization goals, I identified, evaluated, and adopted new technologies for instructional development and delivery. 

Developed, planned, and facilitated curricula that stimulated students' interest and adhered to both county and state academic standards. Modified instructional strategies to provide the best delivery for student learning styles in College Preparatory and Honors classes. Integrated technology into classroom instruction by supplementing lectures and trained students on the usage of remote response systems to be utilized in testing environments. Provided professional development for educators to increase usage of technology in the classroom. Assisted students with development of long-term plans to transition from high school to higher education. 

Professional Organizations

Association for Talent Development

Toastmasters International